Queue strategy leastrecent is not skipping to next agent

Asterisk Asterisk Support
1

i have queue where strategy is leastrecent.

in a scenario i have 5 agents joined in queue and everyone is free. when a queue call comes and distributed to agent1 and agent1 didnt answer, the queue call is distributed to agent1 again and again.

is this the expected behaviour?
shouldnt it deliver the call to the next agent2…5 one by one?

also is there any document explaining the strategies? in the conf file we have just one line about leastrecent “ring interface which was least recently hung up by this queue” which is not really helpful.

thanks.

2

Yes.
Agent1 will be ever the leastrecent that answered a call.

Miss or reject a call don’t change his position.

For that, it’s better set auto pause for those who miss/ignore a queue call.

3

“For that, it’s better set auto pause for those who miss/ignore a queue call.”

keep in mind that u will need to un pause agent !

you will have some routine for this!

4

thanks for the confirmation. i wasnt sure whether this is a bug or a feature.

5

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