I have a situation I need a little help to resolve.
Lets say I have 10 extensions (200, 201 … 210), They are all included in a queue with ringall strategy. A call enters the queue, all extensions ring, anyone can pick up. This is working now.
The new situation I need to resolve is this: when one or more calls are in the queue, all the (free) extensions are ringing, but I need to call one of those extensions (lets say the 202 number) and I need my call to take priority over the queue ringing. So, if the 202 extension is ringing with a queue call, when I call directly the 202 extension, I need to stop ringing the queue call and ring my call, so he/she can take my call, even if there are calls in the queue.
I hope I explained myself clearly. Sorry for my English.
PD: some tech data:
I’m running Asterisk 13.6.0
The extensions are SIP extensions through a FXS gateway (Grandstream GXW4008)
I’m not using any GUI, I wrote the extensions.conf myself.
Any other information please ask. Thanks!!