Queue_log does not have some records (which should be there)

Asterisk Asterisk Support
1

Typical situation in log:
ENTERQUEUE, CONNECT, COMPLETECALLER or COMPLETEAGENT

Unusual situation:
ENTERQUEUE, CONNECT
and that’s all.

But I see in full log that this call did complete successfully. But why then there is no completion record in queue log?

2

Huh, nobody faced this problem?

3

I’ve seen no issue reports for this but if you are using a supported version of Asterisk you can file one[1] with complete details. This includes configuration and console output.

[1] https://issues.asterisk.org/jira

4

I found the cause of the problem. It’s not asterisk’s problem.
Agent1 answers call from queue.
Agent1 does phone side transfer to Agent2.
…

When call ends we see :
CONNECT - Agent1
Complete* - Agent2