This will be probably my first post here I have an issue with Queues. I looking for possibilities to put pre-connect dialplan and here i mean, something what will be execute before connect to agent but in this time while caller is waiting in queue.
On examples: Caller call on my number and is directing to queue. Queue is trying connect to agent depends on queue’s strategy. And I need put some code to check if that call on this time is allow to send any call to agent.
I have runs in bacground an AMI script which sets up permission for callers.
So question is simple. Is any possibilities to send busy for caller without hanging up the caller ?