With [reportholdtime=yes] to announce the minutes remaining, how does asterisk calculates the estimative for a queued person?
How Can I modify this calculations?
I set up a queue with 2 agents, there is 1 logged in, 1 caller speaking with this attendant for 6 minutes already, and 2 people in queue.
The 1Âº queued person hears he is next;
The second one hears “you’re number 2 and the estimated hold time is 3 minutes”
When the attendant was talking for 10 minutes the 2nd person holdtime was estimated in 7 min…
Is there a way I can use some funtcion, variable, real time database, or anything to do my own calculations?
musiconhold = default strategy = ringall timeout = 15 retry = 5 wrapuptime=0 maxlen = 0 announce-frequency = 10 announce-holdtime = yes joinempty = yes reportholdtime = yes memberdelay = 1 member => Agent/1001 member => Agent/1002