How to get queue hold time information

Asterisk Asterisk Support
1

I need to know which variable provides me the average queue waiting time.
I took a read at voip-info site and found the QUEUEHOLDTIME variable.

I tried to use that but it returns me only the 0 or -1 values, and I must have the average queue hold TIME, cos I need to write a context to redirect the calls if the queue hold time is superior to 15 minutes.
How can a I this?

I’m using asterisk 1.6.2.13

Sorry about my English.

2

QUEUEHOLDTIME is correct. It is not set unless you enable it, with setqueuevar in queues.conf, or force it with the “function” QUEUEVARIABLES.

Whether it is useful might be a different question. It is only updated when calls are answered, and is an exponential average, so will lag.

3

david55, can you help me one more time and put an example ?

thanks,

JM