Queue - Get who answered the call via Macro/AGI

Asterisk Asterisk Support
1

Hi All,
Greetings

I’m working on a scenario where I need to integrate CRM call on call pickup in queue.

I have an option of calling CRM URL either with URL/macro/AGI params

Queue(queuename,options,URL,announceoverride,timeout,AGI,macro,gosub,rule,position)

But I’m note sure how can I obtain assigned agent id (called agent-id) from Queue to be passed in CRM URL.

I read while googling ${MEMBERINTERFACE} contains this info but, in testing neither it worked in AGI or Macro.

Can you assist with correct way of doing it in dial plan. My sample dial plan is

[from-pstn]
exten => _X.,1,Goto(s,1)
exten => s,1,Answer
exten => s,n,Set(STARTTIME=${STRFTIME(${EPOCH},%d-%m-%Y %H:%M:%S)})
exten => s,n,Set(CALLID=${CALLERID(number)})
exten => s,n,Queue(testqueue,t,3000,crm_call,)
exten => s,n,Hangup

[macro-crm_call]
exten => _X.,1,Noop( *** Info From Queue : ${MEMBERINTERFACE} ***)

=> Nothing in Macro :frowning:

2

I’m not sure but… I think You should pass the member macro as argument from previous context. Try something like:

[code]Queue(testqueue,t,3000,crm_call^${MEMBERINTERFACE},)

[macro-crm_call]
exten => _X.,1,Noop( *** Info From Queue : ${ARG1} ***)[/code]

3

Already tested, FAILED !!!

4

with ${BRIDGEDPEER} is the same?

5

${BRIDGEDPEER} to be passed as argument in Macro?

Haven’t tested yet, will give it a try

6

Assuming AgentId is nothing but a membername option while adding an agent to Queue, I suggest you to check for ${MEMBERNAME} variable.

–Satish Barot

7

check this!!!

extensions.conf
[macro-mymacro]
exten => s,1,NoOp(${MEMBERINTERFACE})

[queue]
exten => s,1,Queue(queue)

queues.conf
setinterfacevar=yes
membermacro=mymacro

biguitarman

8

[code]queues.conf

[420786]
setinterfacevar=yes
setqueuevar=yes
setqueueentryvar=yes
membermacro=queuemacro

autofill=no
eventmemberstatus=no
eventwhencalled=no
joinempty=yes
leavewhenempty=no
maxlen=0
reportholdtime=no
retry=5
ringinuse=yes
servicelevel=60
strategy=ringall
timeout=15
weight=0
wrapuptime=0

member => SIP/991
member => SIP/999

extensions.conf

[from-pstn-queue]
exten => _X.,1,Goto(s,1)
exten => s,n,Ringing()
exten => s,n,Set(MSISDN=${CALLERID(number)})
;exten => s,n,Queue(420786,queuemacro^${MSISDN}) ---- Doesn’t work
exten => s,n,Queue(420786,queuemacro) ;---- Works
exten => s,n,Hangup

[macro-queuemacro]
exten => s,1,Set(PICKUPOPER=${CALLERID(num)})
exten => s,n,Noop(*** MACRO : Queue Macro : ${ARG1} – ${PICKUPOPER} – ${MEMBERNAME} – ${MEMBERINTERFACE} – ***)

------ CLI Output ----------

-- Executing [s@from-pstn-queue:10] Queue("SIP/421-0000001c", "420786,,,,,,queuemacro") in new stack
-- Started music on hold, class 'default', on SIP/421-0000001c

== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
– SIP/999-0000001d connected line has changed. Saving it until answer for SIP/421-0000001c
– SIP/999-0000001d is ringing
– SIP/999-0000001d connected line has changed. Saving it until answer for SIP/421-0000001c
– SIP/999-0000001d answered SIP/421-0000001c
– Stopped music on hold on SIP/421-0000001c
– Executing [s@macro-queuemacro:1] Set(“SIP/999-0000001d”, “PICKUPOPER=999”) in new stack
– Executing [s@macro-queuemacro:2] NoOp(“SIP/999-0000001d”, “*** MACRO : Queue Macro : – 999 – SIP/999 – SIP/999 – ***”) in new stack
– Locally bridging SIP/421-0000001c and SIP/999-0000001d
== Spawn extension (from-pstn-queue, s, 10) exited non-zero on ‘SIP/421-0000001c’

[/code]

This is final code I got my original concern addressed, but the issue open is I can’t pass variables to macro in queue (highlighted ${MSISDN}). If I do that macro simply fails or never executes

Now I can get agent who picked the call BUT, callerid of caller is missing :frowning:

9

So, I figured it out

Setting Global variable is the solution I tried.

10

Using Global variable will lead you to some other issues as they retain their value across all the channels.
Better use Variable inheritance (wiki.asterisk.org/wiki/display/ … nce+Basics) and you’ll be in a position to use calling channel variables in Queue Macro (Remember Queue Macro runs on called channel and not on calling channel).

–Satish Barot

11

Thanks for explanation Satish. Will give it a try.

12

Hi nikhilmaggu,

I just want to know if you found finaly something to retrieve the callerid into your macro ?

Thanks,
William.

13

I found my problem (I tried to read ${_var1} instead of ${var1} in the Macro)
http://forums.asterisk.org/viewtopic.php?f=1&t=84149&start=0