Queue buffers and timeouts

Asterisk Asterisk Support
1

Hi,

I have to implement a call center solution where agents would be serving the customers.

But the first X persons should wait for unlimited timing and fore coming X+1 persons should wait for only 3 mins and should go for the next in dialplan after 3 mins.

Is there any option in queue where I can use or any work around solution for this.

Thanks,
Marutha

2

Test the queue length and call the queue application with or without a timeout, depending on the value.

3

Hi,

Yes, I could get that. But one doubt say I now keep a limit of 3 such that first 3 users would be in queue for infinite time.

Say they are R1,R2, R3, now R4 comes in and enters into timeout. When R1 goes out within 3 mins, how can I remove the timeout for R4?

To be more simple, can I remove the timeout after R4 has queued?

Thanks,
Marutha