Queue timeout + ring timeout

Asterisk Asterisk Support
1

Hi,

I would lile to set up a queue with 30 seconds timeout and whenever the call is assigned to an agent, let it ring for 30 seconds.

How can I configure queues.conf and Queue() command call?

I tried in queue.conf :
timeout=30
and
Queue(queue_name||||30)

I readed these pages without success:
voip-info.org/wiki/view/Asterisk+cmd+Queue
voip-info.org/wiki/view/Aste … ueues.conf

Could you please help me on that issue?

Best regards,

Xavier

2

Can you give a worked example of the sequence of events you want.

There is an option that controls the relative priority of dialplan and queues.conf timeouts, but the thing that surprised me is that it will only allow one agent to ringout for the full timeout before going into the retry logic, so if you specify both at 30 seconds and the agent doesn’t answer, it will never try another agent.