Predictive Dialing in Asterisk

Asterisk Asterisk Integration
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Hi everyone,

VICIdial is an open-source call center suite based on the Asterisk. It’s opensource and free but when I wanted to start I couldn’t find a step by step training on how to run it. Now after 3 years of working with that I decided to record some videos on how to install and configure VICIdial. I hope that helps someone.

VICIBox Installation:

VICIDial Configuration - part1 - Adding a phone:

VICIDial Configuration - part2 - Add a new Carrier Trunk

VICIdial Configuration - part3 - Create a campaign, Add users, Start calling out

VICIdial Configuration Part4 - How to Load Leads in VICIdial:

VICIDial Configuration - part5 - How to access reports in VICIdial?

VICIDial Configuration - part6 - How to enable and access call recordings?

VICIDial Configuration - part7 - How to add or edit call statuses in VICIdial?

VICIDial Configuration - part8 - What is a Predictive Dialer?

VICIDial Configuration - part9 - how to set up a Predictive Dialer Campaign in VICIdial?

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What is Call Spy and Call Barge Feature? [ Monitor and Barge in VICIdial]

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You should be posting these at their forum.

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Sure. But asterisk-users may be interested to know what can be done with asterisk in other tools as well.

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SNGREP can be very useful in your asterisk troubleshooting. Just in case you don’t know what is it or you are not using it yet take a look at my video. I hope it can be useful.

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