VICIdial is an open-source call center suite based on the Asterisk. It’s opensource and free but when I wanted to start I couldn’t find a step by step training on how to run it. Now after 3 years of working with that I decided to record some videos on how to install and configure VICIdial. I hope that helps someone.
VICIDial Configuration - part1 - Adding a phone:
VICIDial Configuration - part2 - Add a new Carrier Trunk
VICIdial Configuration - part3 - Create a campaign, Add users, Start calling out
VICIdial Configuration Part4 - How to Load Leads in VICIdial:
VICIDial Configuration - part5 - How to access reports in VICIdial?
VICIDial Configuration - part6 - How to enable and access call recordings?
VICIDial Configuration - part7 - How to add or edit call statuses in VICIdial?
VICIDial Configuration - part8 - What is a Predictive Dialer?
VICIDial Configuration - part9 - how to set up a Predictive Dialer Campaign in VICIdial?