Polycome VVX310 and VSFTPD regisration

This is not a asterisk question…just yet, but a Polycome registration issue. Ever since HP took over Polycom the site is not the same.

I have exhausted any idea why my vvx310 cant register against the vsftpd server. For a long time, it could not even login but got that rectified. now it cant see the file.

I cant even access the phones web site and before, a year or more ago, I was able to access it. Here is the wireshark print out. The Phone ip ends in .5 and server ends in .2

DHCP MENU-
Phone settings dhcp static,
boot server 160, bootsvr string,
bootsvr ip address

SERVER TYPE
ftp

Server Address
x.x.12.2

Server user vvx310
Sevver password xxxx < Phone does log into vsftp server

LTS security
Disabled

SNTP adress
not set not needed right now

DNS
BOTH google DNS addresses

Where is the phones boot.log file? I cant locate it. Find -name /home/vvsftp ? cannot find it

Here is the vsftpd.log file
Tue Nov 19 10:35:12 2024 [pid 20741] CONNECT: Client “192.168.12.5”
Tue Nov 19 10:35:12 2024 [pid 20740] [vvx310] OK LOGIN: Client “192.168.12.5”
Tue Nov 19 10:35:12 2024 [pid 20742] [vvx310] FAIL UPLOAD: Client “192.168.12.5”, “/0004f2821bc4-boot.log”, 0.00Kbyte/sec
Tue Nov 19 10:35:26 2024 [pid 20744] CONNECT: Client “192.168.12.5”
Tue Nov 19 10:35:26 2024 [pid 20743] [vvx310] OK LOGIN: Client “192.168.12.5”
Tue Nov 19 10:35:26 2024 [pid 20745] [vvx310] FAIL UPLOAD: Client “192.168.12.5”, “/0004f2821bc4-boot.log”, 0.00Kbyte/sec
Tue Nov 19 10:41:59 2024 [pid 20864] CONNECT: Client “192.168.12.5”
Tue Nov 19 10:41:59 2024 [pid 20863] [vvx310] OK LOGIN: Client “192.168.12.5”
Tue Nov 19 10:41:59 2024 [pid 20866] [vvx310] FAIL UPLOAD: Client “192.168.12.5”, “/0004f2821bc4-boot.log”, 0.00Kbyte/sec
Tue Nov 19 10:42:08 2024 [pid 20868] CONNECT: Client “192.168.12.5”
Tue Nov 19 10:42:08 2024 [pid 20867] [vvx310] OK LOGIN: Client “192.168.12.5”
Tue Nov 19 10:42:08 2024 [pid 20869] [vvx310] FAIL UPLOAD: Client “192.168.12.5”, “/0004f2821bc4-boot.log”, 0.00Kbyte/sec
Tue Nov 19 10:42:38 2024 [pid 20945] CONNECT: Client “192.168.12.5”
Tue Nov 19 10:42:38 2024 [pid 20944] [vvx310] OK LOGIN: Client “192.168.12.5”
Tue Nov 19 10:42:38 2024 [pid 20948] [vvx310] OK DOWNLOAD: Client “192.168.12.5”, “/0004f2821bc4.cfg”, 88 bytes, 30.78Kbyte/sec
Tue Nov 19 10:42:38 2024 [pid 20950] CONNECT: Client “192.168.12.5”
Tue Nov 19 10:42:38 2024 [pid 20949] [vvx310] OK LOGIN: Client “192.168.12.5”
Tue Nov 19 10:42:39 2024 [pid 20951] [vvx310] FAIL UPLOAD: Client “192.168.12.5”

On Thursday 21 November 2024 at 10:14:40, pugetnet via Asterisk Community
wrote:

Tue Nov 19 10:35:12 2024 [pid 20740] [vvx310] OK LOGIN: Client
“192.168.12.5”
Tue Nov 19 10:35:12 2024 [pid 20742] [vvx310] FAIL UPLOAD:
Client “192.168.12.5”, “/0004f2821bc4-boot.log”, 0.00Kbyte/sec

I regard this as completely normal for a Polycom, unless you have specifically
configured your FTP server to allow client uploads. I’ve never seen anyone
bother to do that for a telephone provisioning server - it’s only the config
file downloads that are important:

Tue Nov 19 10:42:38 2024 [pid 20948] [vvx310] OK DOWNLOAD: Client
“192.168.12.5”, “/0004f2821bc4.cfg”, 88 bytes, 30.78Kbyte/sec

… which has worked. Your telephone has downloaded an 88 byte file named with
its MAC address.

What is the actual problem you have?

Antony.


The difference between theory and practice is that in theory there is no
difference, whereas in practice there is.

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Well in principle, first failed error becomes, Polycom user doesn’t have enable write permissions on ftp server (only read permissions).

Polycom boot process starts FTP session and in case of boot failure process it uses device stored boot and configuration files stored from the last session, just it takes a while.

If you don’t do this then many phone parameters that the phone user can modify, such as the backlight intensity, and personal directory entries, will not be saved if the phone is factory reset. And some of them such as the directory won’t be saved anyway since many of the polycom phone models don’t seem to save those in their flash ram.