Hello Everybody,
I need to play a file to the agent once the call is connected.
The idea is that this audio contains the client’s name.
Any queue options/config to do this?
If the option exists, and I believe it does, it will be an option to run a subroutine on answer.
This is something can be done , use the queue option * gosub - Will run a gosub on the called party’s channel (the queue member) once the parties are connected. The subroutine execution starts in the named context at the s exten and priority 1.
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This did the trick, thank you so much for your help !
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