New to Asterisk.
I have a callback queue where a customer can get a call back after leaving their number once there is a free agent in a queue. This has been implemented with the AMI and call files. Is there a way to play a sound to the agent then use a call file to get the customer on the line. Is this where I would use a bridge function? My sound file to the customer through the call file always hangs up after the wav is played. Is there a way to stop this behavior?
Thanks in advance,