Picking up specific queued calls by extension

[antoniobdl]

Hi all,

I’m trying to let agents pick up specific queued calls ringing to extensions (e.g., dial *81011 for SIP/1011) in a specific queue. Using Pickup(SIP/1011) fails with “No target channel found” since the call is queued, not directly ringing.

Should I try to use something like Bridge() or Redirect()? Since I’m pretty new to asterisk, any dialplan examples?

Thanks!

[viniciusbossle]

In my scenario, I used the Redirect() application, but you need to pay attention to this situation because this action will improve abandon stats, usually you wan’t to improve answered call stats.

[antoniobdl]

Thank you very much, but I don’t seem to have Redirect() available on this server (Asterisk 18.x), and rebuilding it would be risky, since it’s in production and I’m not sure what I’d do if it stopped working. I’ll suggest them to somehow activate Redirect()