I have an Asterisk box on CentOS4.4, Asterisk 1.4.1, Zaptel 1.4.0 and have a request to make parking a call easier…if possible.
We have a combination of Cisco 7912, 7940, and 7960 phones. I’ve tried to come up with a way to mimic a single button park scenario so users don’t have to hit the more softkey, then xfer, then punch in 700, then hit xfer again. This is cumbersome and users don’t like it as we came from a CCM environment when they simply hit the Park button and away it went. Even if they do a blind xfer the call is xfer’d before they can hear what extension the call was parked on.
Can anyone point me in a direction to simplify this with creative dial plan or does anyone know how to add a softkey to a Cisco SIP load?
Any help would be greatly appreciated…I’m at a loss for this at this point.