I have an asterisk 1.8 with agents logged in more than one queue dynamically. Every agent has a warp up time when hangs the phone and, when a call enters in a queue this one pass to the first available agent. But when only one agent is available and it’s in this grace period, when a new call arrives the caller has to wait to reach this agent warp up time to be attended.
I would like when only one agent is available avoid the warp up time and rings the terminal to be attended. there is some way to do this?
Thanks in advance