Hello,
I have a problem with the outbound CallerID on an Aastra 9143i phone. We have a user “Joe Smith” with three Aastra 9143i phones in different locations in our organization that are all connect together. Another user “Mary Jones” was having some issues with her phone, so we decided to switch her phone with one of Joe Smiths’. Everything works fine except that the outbound CallerID on Mary Jones’s phone still displays Joe Smith.
We are running Asterisk 1.8.3.3, FreePBX Version 2.8.1.4 and PBX in a Flash 1.7.5.5. I have searched everywhere and made changes to the Asterisk configuration files, MySQL database, the Aastra phone but the problem is still there. Any help or suggestions, would be greatly appreciated. Thank you.
Rich Puglisi
Hi rpuglisi!
I’m using Asterisk 1.4, but this might also work in 1.8.
If you are having your users in a realtime DB you might try:
For SIP:
sip prune realtime PEERNAME
then
sip show peer PEERNAME load
this is to flush and load the peer from db
For IAX2:
iax2 prune realtime PEERNAME
but i’m not sure if “iax2 show PEERNAME load” works for IAX2.
Virtually yours // Nypon
Hi Nypon,
Thanks for your reply. We are using SIP. This is SIP show peer 100140 output for the device :
- Name : 100140
Secret :
MD5Secret :
Remote Secret:
Context : from-internal
Subscr.Cont. :
Language :
AMA flags : Unknown
Transfer mode: open
CallingPres : Presentation Allowed, Not Screened
Callgroup :
Pickupgroup :
MOH Suggest :
Mailbox : 100140@device
VM Extension : *97
LastMsgsSent : 32767/65535
Call limit : 2147483647
Max forwards : 0
Dynamic : Yes
Callerid : “140” <100140>
MaxCallBR : 384 kbps
Expire : 117
Insecure : no
Force rport : Yes
ACL : Yes
DirectMedACL : No
T.38 support : No
T.38 EC mode : Unknown
T.38 MaxDtgrm: -1
DirectMedia : No
PromiscRedir : No
User=Phone : No
Video Support: No
Text Support : No
Ign SDP ver : No
Trust RPID : No
Send RPID : No
Subscriptions: Yes
Overlap dial : Yes
DTMFmode : rfc2833
Timer T1 : 500
Timer B : 32000
ToHost :
Addr->IP : 192.168.230.176:5060
Defaddr->IP : (null)
Prim.Transp. : UDP
Allowed.Trsp : TCP,UDP
Def. Username: 100140
SIP Options : (none)
Codecs : 0x10e (gsm|ulaw|alaw|g729)
Codec Order : (ulaw:20,alaw:20,gsm:20,g729:20)
Auto-Framing : No
100 on REG : No
Status : OK (65 ms)
Useragent : Aastra 9143i/3.2.1.43
Reg. Contact : sip:100140@192.168.230.176:5060;transport=udp
Qualify Freq : 60000 ms
Sess-Timers : Accept
Sess-Refresh : uas
Sess-Expires : 1800 secs
Min-Sess : 90 secs
RTP Engine : asterisk
Parkinglot :
Use Reason : No
Encryption : No
The user is 140 which is correct.
Rich
Hi Rich!
If you are not using realtime I suppose you already have tried:
sip reload
I don’t know anything about the phone you have.
But in the phones I have, in the phone configuration I can add a caller-ID Name and Number.
If you have something there, delete it!
If this does not work, I’m not sure what more we can check.
Virtually yours // Nypon
Nypon,
Thanks again for your help but the sip reload did not change anything. Also, I remove the callerid from the Global SIP settings on the Aastra phone and that made no difference either.
Rich