Hi there everyone,
This is only my second post on here; last time you guys were super helpful. Long story short is I’m trying to get our Asterisk System to integrate with our web app CRM system for outbound calls we make. I’m not sure if what I’m looking for exists, but I figured that someone could at least point me in the right direction. Here’s the details of what I’m trying to accomplish:
Our web app CRM system currently provides an HTTP caller ID look up string. Our PBX seamlessly uses this for a caller ID look up source; which pulls the “customer name” from our CRM database, to provide a caller ID for incoming phone calls. Additionally, when that caller ID look up source is queried, it makes a note in the customers account that they called in (it doesn’t detect the call, it just assumes they called because the web query was accessed).
What I’m trying to accomplish is exactly the opposite. I’d like to run the same type of web query when we making outbound phone call. I’d like our PBX to run a simple HTTP command or parse a URL upon making outbound phone call. We would then be able to use a similar caller ID web query to detect when we make outbound phone calls to customers; therein automatically noting in our CRM software that we called.
This must be something that either Asterisk or a third-party plug-in can do, right? Any insight or direction would be greatly appreciated. Cheers!