I am new here. I am working on a front-end solution for an outbound call-center and I would like to know if Asterisk could help me to work on the back-end management of the call center. A little bit of context:
I will create list of customers that will need to be contacted
I need to have a system that call (automatic call distibution / predicive call, etc) to those customers
I need to send the information of the Customer that have pick-up the phone to the agent that is waiting (with the front-end solution I have developed)
Thank you ambiorixg12. So I can build the system I need with PHP / MYSQL and Asterisk. Is this functionality covered by any of the packages already offered by Asterisk & Digium?
Asterisk is a toolkit which can be used to build many things, including call center software. Vicidial uses it for that purpose - just like FreePBX uses it for PBX purposes.