Center using Vicidial

Asterisk Asterisk Support
1

Greetings,

I recently bid a job using Asterisk and Vicidial for a small (<100) seat call center. The owner would like to see vicidial in a call center (Arizona) or talk to someone who is using this solution.

If there is anyone out there who is using vicidial, and is willing to answer a couple of his questions/show him their center, please send me a PM.

Thanks in advance!
Lucas

2

So I assume from the lack of response, none of you run a center in Arizona then… Would anyone know where I could find one? I would really like to take this client and see vicidial running strong.

Any assistance would be greatly appreciated!

3

This forum member has mentioned elsewhere that they are involved with Vicidial:

forums.digium.com/privmsg.php?mode=post&u=1149

You might drop them a PM. And looking here it appears he is the main contact anyway:

astguiclient.sourceforge.net/contact.html

I would recommend having a discussion with him, as he might know how to track down a site. Good luck!

4

Thanks MuppetMaster, we talked to Matt Florell about it, but he isnt aware of any in this area either. Figured this probably wasnt the best place to find one, but I had to give it a shot.

5

it is me, and I do not know of any installations in Arizona but I have emailed with lkeller and he may be able to get out here to Florida to see a few of our call centers in action.

If anyone else is interested in seeing one of our VICIDIAL call center installations just drop me a message, we are located in the Tampa area of Florida.

6

Hi Matt,

Do you know of any installations in the UK or Ireland?

Cheers

Stephen

7

I did hear from someone in England that is using VICIDIAL, but that was over a year ago. I’ll have to see if I can contact them again.

We do a lot of call from here in the USA to the UK, but that’s a bit of a long flight for someone coming from the UK just to see a call center.

8

No worries. I have just spent the afternoon with one of my dialler managers and have agreed that we should get a system put together to manage about ten agents on a non-critical campiagn (After building and testing first).

I’ll make notes as I go along and hopefully post up some helpful comments in the weeks to come (probably a few daft questions as well)

9

Just a note to say this is still on-going. I’ve had a couple of issues which included intergration with Alcatel 4400 PBX (The issue being I didn’t know how to do it :smile: )

This issue has since been resolved by forum contributors and I can get back on track.

More as and when.

Cheers

Stephen