No sound in IVR menu's


#1

Making a call to another SIP phone works fine and we can hear each other clear but I do not hear anything when a menu is being played. I can see on the console it is executing like VoicemailMain for example but I do not hear anything?

Any ideas?


#2

first are you behind NAT? check externip= localnet= nat= (in both general and the phone block) and canreinvite=.

also- make sure your phones have silence suppression (VAD) turned off. In XTEN, turn on ‘transmit silence’