Hi,
I’ve made a queue that work ok. Generally there’s one agent (receptionist) taking calls.
They don’t want the caller to be queued (and hear an announcement and then music) when the agent is not busy.
Anybody know how to do this ?
Thanx,
Mike.
Hi,
I’ve made a queue that work ok. Generally there’s one agent (receptionist) taking calls.
They don’t want the caller to be queued (and hear an announcement and then music) when the agent is not busy.
Anybody know how to do this ?
Thanx,
Mike.