I have tried to setup a asterisk pbx server
Everything is working perfectly. Now want to add a new feature on my pbx server
like multiple queue login for agents
I have 3 agents 1000, 1001, 1002 and 3 queues sales, support, marketing
The agents will be like this below
I am trying to make an inbound call center. Here i am using hard phones[IP-Phones]. So i am not using agents.conf file here. What i want to do is when my agents logged in they are available in each queue.
How can i make a dialplan to login all queue with a single exten number for an agent ?
If i have to use ‘addqueuemember’ then how can i use it in my dialplan and How can i set a penalty ?