Msg Waiting Light Doesn't Go Out

Asterisk Asterisk Support
1

I’m running Asterisk 20 on Ubuntu 24.04 as packaged. I have a Cisco SPA-504G.

I enabled message waiting on two of the four appearances by specifying Message Waiting = yes and mailbox ID matching my Asterisk mailbox ID.

I left myself a message, and the Message Waiting light went on. I deleted the message, but the light hasn’t turned off in about three days of no message. (Yes, I checked for another message :))

Any ideas where I should look for the problem?

Ed

2

What does this mean exactly? What is the actual underlying configuration?

3

what does this mean exactly.

@jcolp In my SPA phone, each line can be programmed with a mailbox ID and a software switch to turn Message Waiting on or off. I have MW turned on and the mailbox number programmed.

In my voicemail.conf I have:

[default]
115 => 111111,Loopback Mailbox,edg@greenberg.org
2440 => 222222,Ed Greenberg,edg@greenberg.org

The light turned on with the first message, but hasn’t turned off once the message was deleted.

4

Which channel driver are you using? What is its configuration?

5

Sorry about that. The entire Asterisk installation is IAX and SIP. The phones are using the PJSIP driver.

The endpoints with voicemail look like so:

 Endpoint:  8516                                                 Not in use    0 of 1
     InAuth:  8516-iauth/8516
        Aor:  8516                                               1
      Contact:  8516/sip:8516@192.168.1.3:5060             58aa2173cd Avail        13.689
  Transport:  transport-udp-nat         udp      0      0  0.0.0.0:5060
 Endpoint:  2440                                                 Not in use    0 of 1
     InAuth:  2440-iauth/2440
        Aor:  2440                                               1
      Contact:  2440/sip:2440@192.168.1.3:5060             2cc5964b23 Avail        12.971
  Transport:  transport-udp-nat         udp      0      0  0.0.0.0:5060

My voicemail.conf looks like so (with comments taken out):

[general]
format=wav49|gsm|wav
serveremail=asterisk
attach=yes
skipms=3000
maxsilence=10
silencethreshold=128
maxlogins=3
emaildateformat=%A, %B %d, %Y at %r
pagerdateformat=%A, %B %d, %Y at %r
[zonemessages]
eastern=America/New_York|'vm-received' Q 'digits/at' IMp
central=America/Chicago|'vm-received' Q 'digits/at' IMp
central24=America/Chicago|'vm-received' q 'digits/at' H N 'hours'
military=Zulu|'vm-received' q 'digits/at' H N 'hours' 'phonetic/z_p'
european=Europe/Copenhagen|'vm-received' a d b 'digits/at' HM
[default]
115 => xxxxx,Loopback Mailbox,edg@greenberg.org
2440 => xxxxx,Ed Greenberg,edg@greenberg.org
[myaliases]
[other]
6

That’s not the configuration for PJSIP. It is defined in there which mailboxes the endpoint has access to. If you don’t specify with a context (such as 115@default) then it has been shown to cause issues.