Asterisk 1.8.15-cert1 built by xxx@xxx on a x86_64 running Darwin on 2013-03-08 22:27:13 UTC
Running on a Mac Mini running OSX Mountain Lion
I am using asterisk-gui for most tasks in the system, but I have also spent plenty of time in the raw config files themselves.
Using ulaw codec for everything.
So, the problem is that when a caller is placed on Hold, they do not hear the music, just silence. There are no errors at all on the console (with a -vvv verbosity level). The call is not dropped. The call can be “resumed” without a problem.
In order to narrow down the problem, I have done the following:
- The problem happens whether the call comes from outside (via a trunk) or internal extension-to-extension dialing.
- I created a test extension 2000 that just answers the call and plays music on hold and the music IS heard whether the source is internal or external.
exten => 2000,1,Answer() exten => 2000,2,MusicOnHold()
- I use the “m” option on the DIal() function and the caller hears the music while the line is ringing.
- My physical phones are all Cisco IP phones (two 7970’s and one 7975), but I also used the Zoiper softphone app on my MacBook Pro and when I press Hold on the softphone the caller also does not hear the music, so I have ruled out it being a problem with the phones and how they treat the “hold” softkey.
Everything else on my new phone setup is working perfectly. I have 3 incoming/outgoing call trunks, voice mail, and IVRs.
[default] mode = files directory = /var/lib/asterisk/sounds/moh
The directory exists and is readable. It contains one file, moh1.wav, which is an 8000khz, mono WAV file. Please remember that I can hear the WAV file play in any case except when an existing call is placed on hold.
Let me know if I have left anything out or if you have any other questions. Thank you so much for reading and helping me figure this out!