Ivr problem


When I dial any of the options of the IVR it doesn´t work. For example if I dial 11 it doesn´t go to the extension 11.

Thanks in advance!

Are you using a GUI ? What kind of phone ? Incoming ? Calling from a phone ? What kind of phone lines do you have ? What codec are you using ?

What’s in the dialplan?

If he is having a DTMF issue than most likely it would be in sip.conf unless he just didn’t set up his IVR correctly.

If he has an extension 11, he’s already violated the guidelines for simple IVR configuations, as it prevents his having a menu option 1 at the same level.

Hi, thanks all for your answers!
aparently the problem is solved…the problem was the dtmfmode that was configured in the phone.