IVR Issue

Asterisk Asterisk Support
1

Hey all,
i have IVR set up and i am getting complaints from some customers that they cannot choose an option - or sometimes they have to choose it multiple times - as if the IVR is not acepting the inputs

here is how i have it set up

exten => myNumber ,1,Set(CHANNEL(musicclass)=moh1)
        same => n,Set(CALLERID(name)=${CALLERID(name)})
        same => n,Set(CALLERID(num)=${CALLERID(num)})
        same => n,Answer
        same => n,Set(TIMEOUT(digit)=1)
        same => n,Background(ivr_message)
        same => n,WaitExten

Thank you!

2

This will not be a dialplan issue.

3

any ideas as to what may be doing it ?

4

The device.

The channel technology driver.

Trying to use in band DTMF on a codec that cannot support it.

Echo from the outgoing message.

The network.

5

David,

how do you recommend I start troubleshooting this ?

6

Enable DTMF logging.

7

will start there - thank you!