IVR help

I’m having some problems with getting IVR to work on our Asterisk server. When I dial our phone number from the same phone number, I get our voice prompt and can dial 1, and I am transfered successfully to extension 1100. However, when I call the server from an outside number, such as my cell phone, I receive the voice promt, but when I push 1, I do not get transferred, the voice prompt just keeps playing. This happens with all keys not just 1.

Things you should know:

  • Our server is using broadvoice for our service.

Here is the code I’m using for the extensions.conf:
(Please keep in mind I’m a complete noob to Asterisk!)


Any help you can give onto why it doesn’t work for outside calls, is greatly appreciated!

do you have:


in your sip.conf

sounds like that is the problem to me.