IVR dial plan is not being generated in extensions_additional.conf

I have configured an IVR and Directory for calling. It was working properly before a few days ago.

Now it’s not working with newly created extensions. I have checked and found that the systems are writting a IVR-related dial plan in extensions_additional.conf file. Also found old extensions dial plan for IVR. Somehow it’s not being generating for a new one.

If you are using FreePBX then the FreePBX forum is located at https://community.freepbx.org/

I’m also creating an extensions through asterisk.

Asterisk doesn’t generate any dialplan, and extensions_additional.conf has no meaning in an out of the box Asterisk installation. It won’t be read unless explicitly included.

extensions_additional.conf look like file generate by FreePBX

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