I have a couple questions regarding how I have my IVR set up.
A few of my IVR options dial a ring group, if nobody answers I would like to play a custom recording and then have messages left in a voicemail box for that ring group. Is there a way to create this voicemail box without having to create an extention that does not have a device associated with it?
Another option in my IVR is to allow people to dial via our Phone Directory. I also have a custom recording I would like to use in place of the default Asterisk recordings. Is there a way to select the Phone Directory in the IVR tree but have it play my custom recording in place of the Asterisk recording?
It is a very simple IVR, we are trying to use the same voice for all the prompts. We went and had them professionally recorded for this purpose and the two above issues are all that is holding us up.