IVR MENU help

Asterisk Asterisk Support
1

please help me with my IVR menu problem.

my current IVR setup is this

exten => s,1,Set(NUMINVALID=0)
exten => s,2,Set(NUMTIMEOUTS=0)
;exten => s,1,Background(day_recording)
exten => s,3,Background(day_recording)
exten => s,4,Set(TIMEOUT(digit)=5)
exten => s,5,Set(TIMEOUT(response)=10)
exten => s,6,WaitExten(5)

exten => t,1,Set(NUMTIMEOUTS=$[${NUMTIMEOUTS}+1]})
exten => t,2,Gotoif($["${NUMTIMEOUTS}" < “3”]?s,3)
exten => t,3,Background(vm-goodbye)
exten => t,4,Hangup()

exten => i,1,Set(NUMINVALID=$[${NUMINVALID}+1]})
exten => i,2,Gotoif($["${NUMINVALID}" < “4”]?:10)
exten => i,3,Background(invalid)
exten => i,4,Goto(s,3)
exten => i,10,Playback(vm-goodbye)
exten => i,11,Hangup()

exten => 1,1,Goto(context1,s,1)
exten => 2,1,Goto(context2,s,1)
exten => 0,1,Goto(context3,s,1)

the problem is it doesn’t accept direct extension dial, it goes the context2 for we have extension range 2xxx, and I tried dialing the group extension 4xxx and always go to an invalid entry.

thanks

2

Do you include the context where the extensions are defined in your IVR context?

3

you mean this one?

[context1]
exten => s,1,Dial(SIP/2020,30)

[context2]
exten => s,1,Dial(SIP/2020,30)

[context3]
exten => s,1,Dial(SIP/2020,30)

4

Nope, I mean:

[your ivr context]
exten => s,1,Set(NUMINVALID=0)
exten => s,2,Set(NUMTIMEOUTS=0)
;exten => s,1,Background(day_recording)
exten => s,3,Background(day_recording)
exten => s,4,Set(TIMEOUT(digit)=5)
exten => s,5,Set(TIMEOUT(response)=10)
exten => s,6,WaitExten(5)

exten => t,1,Set(NUMTIMEOUTS=$[${NUMTIMEOUTS}+1]})
exten => t,2,Gotoif($["${NUMTIMEOUTS}" < "3"]?s,3)
exten => t,3,Background(vm-goodbye)
exten => t,4,Hangup()

exten => i,1,Set(NUMINVALID=$[${NUMINVALID}+1]})
exten => i,2,Gotoif($["${NUMINVALID}" < "4"]?:10)
exten => i,3,Background(invalid)
exten => i,4,Goto(s,3)
exten => i,10,Playback(vm-goodbye)
exten => i,11,Hangup()

exten => 1,1,Goto(context1,s,1)
exten => 2,1,Goto(context2,s,1)
exten => 0,1,Goto(context3,s,1)
include=>your_extensions_context  with this line you allow to dial directly to extensions

[context1]
exten => s,1,Dial(SIP/2020,30)

[context2]
exten => s,1,Dial(SIP/2020,30)

[context3]
exten => s,1,Dial(SIP/2020,30)

[your_extensions_context] Here you dial to your extensions 
exten=> _20XX,1,dial(SIP/${EXTEN},15)
same=>n,hangup()

Is that what you want?

5

thanks,

I’ll try this one

6

Thank you navaismo

it Worked