Issabel Server Backup Recording

I have issabel version I have moved recording to a new issabel server from /var/spool/monitor/recording. The new server version is But recording are not visible.
I have newly installed version -12 Issabel version.

Any suggestions?

Try their forum as I don’t think anyone from Issabel visits here.

One thought though. If you have SELinux enabled, the method you used to transfer the files may have effectively labelled them as untrusted.