How to initiate a call and connect it to extention


We are using an in-house developed CRM system.
I need to create an outgoing call from this CRM system.
I was able to create the call, but I need the call to be connected to the specific extension of the caller.

I appreciate it if anybody can help me in this.

Hi :slight_smile:

Everything what you need for this is described on this site:

You should enter an correct contex, extension and priority. Lets try with context for internal calls

If you are planning to Initiate a call from an external system use the Originate AMI action

1 Like