I have set up asterisk 1.4.44 (not using the latest because I have to use vicidial which is not compatible with latest asterisk).
I could not get this particular requirement working with vicidial. So I thought better I understand how to do in only Asterisk.
Requirement: I will have an inbound group with some extension say extension say 8001. I have multple agents for this group on diffrent extensions say 201,202, 203, 204.
customer is on extension 601, suppose he calls 8001, call should be routed to next available agent(201 or 202 0r 203 or 204). All agents will be SIP softphones.
I have done the basic set up of regsitering two SIP sofphones and calling each other. Now how I should proceed to do this configuration…
could anyone tell me…