Hello to the community! I have a problem (or something misunderstanding) about queues. I declare 2 of my extensions (01 and 03) as agents.
In agents.conf file i wrote…
agent => 9991,1234,agent one
agent => 9993,1234,agent two
In extensions.conf file…
exten => 88,1,AgentCallbackLogin(9993,,${CALLERID(num)}@numberplan-custom-1)
When i call from extension 03, so the third parameter should be 03@numberplan-custom-1. It says that it is not a valid extension. But i use the 03 extension, as SIP phone to make and receive calls! Why is this invalid?
I tested having a new extension in extensions.conf for example
exten => 66,1,Dial(SIP/03)
exten => 66,2,Hangup()
and it works! But it isnot a solution but another problem. I want to use my existing extensions as agents’ extensions… What i am doing wrong?
Thanks for your time,
Perarg