I need your help.
I have installed an Asterisk server with realtime MySQL configuration with SIP and Zap channels(through TDP400P).Now I want to make a small call center with around 10 agents.I do not want to use vicidial or any sw,I just want to make myself.
The first basic question is what king of features/services a call center have?What can do?
Can the above happen with Asterisk server?Which?
What configuration files should be used/changed?
It will be helpful any kind of information about!
Thanks a lot!