I am Reji Jacob.Have experience in working with Centos and windows server.I am very new to this asterisk software and asterisk hardware products.Recently i was asked by my friend if i can install and configure a call centre using asterisk software. I said to him i am not experience in this and do not have any experience in making a call centre from scratch.He gave me a month time to learn , I searched in asterisk website read some topics about call center and found i also the installation methods and manage to install asterisk-11-current.tar.gz on a centos system… From here i dont know how to go forward , to attain my goal. of making a call centre .
Can any one help me or show direction to install and configure a call centre on my lab environment, so that i can learn.
Thanks in advance
I understand many people read my post, but no reply, so i am afraid if my query is in wrong place.
VICIbox Server is the official installation CD for the VICIDIAL Call Center Suite. It is based off of OpenSuSE server, and will properly install the VICIDIAL Call Center Suite with relative ease.
Setting up an Asterisk-based call center is not a trival task and is typically performed by skilled and experienced integrators. As a fair word of warning, Asterisk works excellent for call center applications, but it requires technical skill and knowledge to do properly.
To learn more about Asterisk here are some resources:
Asterisk 123 Videos:
youtube.com/playlist?list=P … ghW4tpwpRg
Asterisk the Definitive Guide:
Official Asterisk Training Classes: