I want to set up a small callcenter startup in Berlin and as you can imagine I am short of money.
Could you tell me whether asterisk and other opensource stuff provides the features I need, or do I have to buy a system:
THe call center is providing service to n different businesses
- free softphones
- call routing to the next available agent
- caller id : callers nr, and callees nr (who is calling, which nr out of a whole bunch of lines I have has been dialled).
- I need to execute certain actions when the call agent receives a call from lets say:
a call from a custumer of health insurance: Then I want to open up the home page of the insurance with the data of the client who is calling.
Does Asterisk provide this features?
I am a electronics engineer with some knowledge of telephony.
Thanks a lot.
momo from Berlin, germany