I am looking for some information on the possibility of doing something as described below.
(1) Customer calls the company support phone # (866) 555-1212.
- Company support phone # (866) 555-1212 is VoIP (Vonage).
(2) Call is routed out to any of 3 remote support agents based upon there availability.
- Remote support agents are using non-VoIP lines at this time.
To make something like this work what additional hardware is required? I have a PC that I can dedicate to Asterisk use if needed, only other additional hardware at this time is a Linksys PAP2 VoIP adapter.
Any links to examples or documentation would be greatly appreciated, also links to vendors able to supply the required hardware would be great.
Thank you… - James