Dear reader, we were asked to:
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be able to receive calls on a number of lines (ISDN S0 or Multiplex)
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distribute calls to remote agents that have logged in over their phone (again over ISDN, unfortunately not VoIP)
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either forward calls to agents via a pin
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or play messages (voice boxes) of these agents and enable callers to choose one or listen to the next
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display the status of agents (logged in and free, logged in and busy, not logged in) in a website
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track how many minutes each agent spoke to callers
Can all this be done with a linux box, some hardware and asterisk?
Thanks very much to anyone who can help bringing me up to speed with the capabilities of asterisk, if it is all within reach I will dig into this big time;)!
Cheers,
Kombi