We’re using a VoIP system with Asterisk (Issabel), and currently all calls are being recorded, including cases where:
An incoming call is still ringing and hasn’t reached the agent yet
An outgoing call is placed, but the customer hasn’t picked up
Queue calls are abandoned or unanswered
These result in recordings being created even though no real conversation took place.
We want to only record the actual conversation, i.e. only after the call has been answered (by agent or customer).
How can I configure Asterisk to start call recording only after the call is answered? (for both inbound and outbound calls)
Thanks in advance!