Asterisk 1.2.1, analog handsets connected to a TDM2440E internally, TE110P connected to PRI line externally. I have the system configured so that on both incoming and outgoing calls the internal handsets can transfer. Currently, we use the default # key for this.
The problem with this configuration is that when making calls to other PBX systems that use the # key as a terminator, such as needed for automated company directories, our Asterisk thinks we want to transfer the call.
I would like to use hook-flash instead of #. Currently, Asterisk is ignoring hook-flash completely. I think this is because I am not using the 3-way calling feature that expects the hook-flash. I do NOT want the 3-way calling feature behavior. My suspicion is that I need to replace a setting somewhere in the zap code to look for hook-flash instead of #.
Does anyone know how to substitute hook-flash for #?