I have 8 agents configured in queue and have setup maxnumber of caller can wait is 1 if all agents busy.(maxcall=1). it works gr8.
I wish to setup in such away , like if all the 8 agents are busy,called should not getinto queue, called should not be answered.
even i can’t set maxcall=0 in queues it denotes for unlimited callers can wait in queue. how should i achieve the same.
Please help on my requirement.