Hi Guys,
I would like calls from queue “queue_fr” to:
- start to ring my french office
then if nobody answers in 15 secs - continue to ring the french office
- start to ring XX office
then if nobody answers in 15 secs
- continue to ring FR office
- continue to ring XX office
- start to ring cellphones of the salesrep
I tried this conf:
[queue_fr]
member => SIP/0003,1
member => SIP/0003,2
member => SIP/0004,2
member => SIP/0005,2
member => SIP/0003,3
member => SIP/0004,3
member => SIP/0005,3
member => SIP/0001,3
It is not working. In fact it is equivalent to:
[queue_fr](!)
member => SIP/0004,2
member => SIP/0005,2
member => SIP/0003,3
member => SIP/0001,3
Can you please direct me on the way how to manage this?
NB: I use strategy = linear
Thank you guys!