[HELP] Queues, priorities and constant ringing

Hi Guys,

I would like calls from queue “queue_fr” to:

  • start to ring my french office
    then if nobody answers in 15 secs
  • continue to ring the french office
  • start to ring XX office
    then if nobody answers in 15 secs
  • continue to ring FR office
  • continue to ring XX office
  • start to ring cellphones of the salesrep

I tried this conf:

[queue_fr] member => SIP/0003,1 member => SIP/0003,2 member => SIP/0004,2 member => SIP/0005,2 member => SIP/0003,3 member => SIP/0004,3 member => SIP/0005,3 member => SIP/0001,3

It is not working. In fact it is equivalent to:

[queue_fr](!) member => SIP/0004,2 member => SIP/0005,2 member => SIP/0003,3 member => SIP/0001,3

Can you please direct me on the way how to manage this?

NB: I use strategy = linear

Thank you guys!

up!

I am sure one of you knows how to manage this or can redirect me to the right tutorial I wasn’t able to find on the internet :smile:

Regards,