Help Needed For Chanspy Application

Asterisk Asterisk Support
1

Hi all,

I am working in a call center and we are running Asterisk 1.2.16 on gentoo box… some days agao my boss asked me that he want to monitor live calls… i have heard about chanspy so i said to him “OK”…

now coming to problem… i have configured chanspy extension perfectly in extensions.conf which looks like

so whenever i dial 520 i got connected to some agent’s call and all most all thing works fine, i can continue to next calls orderly…but after around 5 minutes there became a storm of voice breakage in all agent’s calls and voice go robotic…

i found the error in cli which is like…

-- Accepting AUTHENTICATED call from 192.168.1.22:
       > requested format = gsm,
       > requested prefs = (),
       > actual format = gsm,
       > host prefs = (gsm),
       > priority = mine
    -- Executing ChanSpy("IAX2/b6-37", "IAX2|bq") in new stack
  == Spying on channel IAX2/<source ip>:4569-7
    -- Registered IAX2 'nabeel' (AUTHENTICATED) at 192.168.1.101:4569
Dec 11 18:42:26 ERROR[23072]: channel.c:1209 queue_frame_to_spies: Translation to slin failed, dropping frame for spies
Dec 11 18:42:26 ERROR[23072]: channel.c:1209 queue_frame_to_spies: Translation to slin failed, dropping frame for spies

Can Anybody help me out…what is the issue? and what should resolve it.???

Waiting

Thanks in Advance!

Shafique

2

Any Body Can Help it out??? :unamused:

3

Waiting!!! :confused:

4

Try this:

exten => _520XXX,1,ChanSpy(Agent/${EXTEN:3},q)

where XXX is the agent’s number.

It’s work good for me. When you want to spy another agent, hangup and dial again changing the agent number.