[HELP] Incoming Calls not Ringing (extension 's' rejected be

Asterisk Asterisk Support
1

Hi,

I am new to Asterisk but not new to VoIP.

I installed Asterisk on my QNAP TS 209 II NAS as a QPkg, and it has a GUI and I have been using that GUI.

I have successfully created a 2 trunks (MyNetFone & Pennytel) and mutliple users, and tested that internal calls work. Outbound calls also work.

However when I use an external phone to call the trunk (inbound number 09110166), it never rings any of the phones.

I have setup the inbound rule: _X. to go to the ring group “ALL” which contains all extensions.

Whenever I call the log shows:
[Jan 2 01:29:10] NOTICE[3346] chan_sip.c: Call from ‘09110166’ to extension ‘s’ rejected because extension not found.

I have Googled this, and searched on many forums (last 5 hours) but without success at an actual easy to follow answer.

I am totally new to Asterisk, so am having problems when people say “create extension s under this context” so need to know how to diagnose where the problem is, and how to fix it, but step by step.

2

Your inbound trunk is not configured (by your SIP provider) for direct in dialling. You will either need to get it so configured or use exten => s,… rather than exten => _X.,… to handle incoming calls.