We recently added a second trunk to our asterisk server which I wanted to ring directly to an extension. I’ve got that part working, however the extension doesn’t ring - when someone calls the outside number they get a few milliseconds of a ring and then the call goes right to voicemail.
However, if I call the extension directly (ext to ext) calls work fine both ways. they can call me, I can call them and we can both hear and talk fine.
the problem is, I’m not sure if this is an asterisk thing or hardware related.
I say this because this extension also has a wireless adapter as there’s no ability for a wired connection at this particular location. However, as I said the phone works fine extension to extension.
I was thinking perhaps it could be firewall rules which are not allowing outside calls into the phone but I’m not sure.
Any ideas or help would be greatly appreciated.