I have a problem with Asterisk <=> Alcatel 4400 interoperability, that I would really appreciate if someone could give me some suggestions on how to solve it. The problem is this:
I have a few extensions in the Asterisk that do one simple task:
- answer the call that came from the Alcatel 4400 (via E1),
- start recording the call,
- return the call back to the Alcatel 4400.
What I would really need to do is this: redirect all calls from the Alcatel’s queue to the Asterisk, so that I could start recording them, before they come to the agent (but after they left the queue and were sent to a particular agent).
Can this be done & how?
Thank you all soooo much for any ideas, you might have!