DTMF issue with the app Authenticate()

Asterisk Asterisk Support
1

I have been using Asterisk 1.8 without any problem for a while but now im having issue on my GXP2000 IP phone for use the Authenticate app, when i dial the 610 ask me for the pass, but when i dial the pass , some times asterisk continue asking for the pass as if havent dial any key.


NOTE if i power cycled the phone work fine for a while

NOTE in my x-lite softphone everything work fine.

exten=>610,1,Answer()
same=>n,Authenticate(1952)
same=>n,Dial(SIP/4443@voipms)

This happen sometimes others work fine, could be this be a phone issue , any suggestion ?

2

If it’s true that power cycling the phone makes it work, you might take it up with the phone vendor.

3

Thanks for your quick reply!

So far now it is working fine after a reset

4

Also check in your GXP2000 the dtmf mode, must be rfc2833

5

Thanks navaismo,
i was aware about the dtmf option too, but so far i have notice that this problem is just the Authenticate() App, Internal IVR work fine So far ,but i will change the dtmf to rfc2833 on the phone