Double-ring on "ringall" using agent queues

Asterisk Asterisk Support
1

When agents are on calls, and new calls come in queue (using RINGALL), the phone camps the line, which is very distracting for the agents.

Is there a setting to stop the queue from ringing calls to agents that are already on calls ? If not, is there a tutorial, or do I just have to be creative and make some programming to set the phones on DND while they are in a call?

-Erich Stein

2

It seems that ring all does as it is told. You may want to get creative with your dialplan and maybe use the j option with chanisavailble.